Refund policy
At Versaga, we take great pride in providing high-quality luxury perfumes. Due to the nature of our products (liquid-based and personal-use items), we do not accept returns or exchanges under any circumstances.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, we are happy to assist you in resolving the issue. To be eligible for a replacement or claim, you must record an unboxing video starting from the moment you receive the sealed courier parcel. The video must:
- Clearly show the unopened package before breaking the seal.
- Capture the full unboxing process without any edits or cuts.
- Clearly display any damage or incorrect product received.
Claim Process
- Email your unboxing video, order details, and a brief description of the issue to versaga.india@gmail.com within 24 hours of delivery.
- Our team will review your claim and respond within 10 business days.
- If approved, we will arrange a replacement or refund.
- Replacable product will be delivered within 7-10 days.
Note: Claims without a valid unboxing video will not be entertained.
By purchasing from Versaga, you agree to this Return Policy. If you have any questions, please contact our customer support at versaga.india@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, it will be credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at versaga.india@gmail.com.